💬 For example, when you present a technical solution to a client,...

Title: For example, when you present a technical solution to a client, you want your arguments to be as fact based as possible. However, you will not tout the capabilities of your competitors. Therefore, your communication will fall toward the middle of the continuum. For other technical communications, you should strive for the continuum’s left, or objective, end, particularly when you are providing in-house recommendations or analyses. Even when you might want to suggest one option as better...
Full Transcript: For example, when you present a technical solution to a client, you want your arguments to be as fact based as possible. However, you will not tout the capabilities of your competitors. Therefore, your communication will fall toward the middle of the continuum. For other technical communications, you should strive for the continuum’s left, or objective, end, particularly when you are providing in-house recommendations or analyses. Even when you might want to suggest one option as better than others, you should present information so that your fellow employees or management team can be comfortable that you have explored and considered fairly all options. Doing so enhances your credibility because your audience is less apt to feel like you are selling something. As you do in other genres, you should write in active voice when performing technical writing. Active voice is when the subject is performing the action and thus is noted first, followed by the action. In other words, a sentence in active voice follows a subject–verb order, and in many cases a direct object follows the verb. Passive voice occurs when you introduce the action (and possibly the object receiving the action) before you note the subject. (Passive voice exists with a form of to be—am, is, are, was, were, be, being, or been—with the past participle (or “-ed” form) of the verb and a present or insinuated “by whom.” Examples of active and passive voice follow:
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For example, when you present a technical solution to a client, you want your arguments to be as fact based as possible. However, you will not tout the capabilities of your competitors. Therefore, your communication will fall toward the middle of the continuum. For other technical communications, you should strive for the continuum’s left, or objective, end, particularly when you are providing in-house recommendations or analyses. Even when you might want to suggest one option as better...