💬 Part I, Creating Value through Operations and Supply Chains,...

Title: Part I, Creating Value through Operations and Supply Chains, introduces some basic concepts and definitions that lay the groundwork for future chapters. Chapter 2 deals with the topic of operations and supply chain strategies, including what they are, how they support the organization’s overall strategy, and how they help a firm provide value to the customer.Part II, Establishing the Operations Environment, deals with fundamental choices that define an organization’s internal operations...
Full Transcript: Part I, Creating Value through Operations and Supply Chains, introduces some basic concepts and definitions that lay the groundwork for future chapters. Chapter 2 deals with the topic of operations and supply chain strategies, including what they are, how they support the organization’s overall strategy, and how they help a firm provide value to the customer.Part II, Establishing the Operations Environment, deals with fundamental choices that define an organization’s internal operations environment. Chapter 3 deals with the manufacturing and service processes that firms put in place to provide products or services. Chapter 4 is devoted to the topic of business processes, which can be thought of as the “molecules” that make up all operations and supply chain flows. Chapter 4 will also introduce you to some of the approaches companies use to design and improve their business processes, including the Six Sigma methodology. Quality control is a particularly important part of process management, and so we devote Chapter 5 to the topic. In Chapter 6, we discuss the concept of capacity: How much and what types of capacity will an organization need? In the supplement to Chapter 6, we also offer a more advanced discussion of capacity from a process perspective. The topics covered here— including queuing theory and simulation modeling—are particularly relevant in service environments where capacity decisions can have a direct impact on customer waiting and processing times. Chapters 3
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Part I, Creating Value through Operations and Supply Chains, introduces some basic concepts and definitions that lay the groundwork for future chapters. Chapter 2 deals with the topic of operations and supply chain strategies, including what they are, how they support the organization’s overall strategy, and how they help a firm provide value to the customer.Part II, Establishing the Operations Environment, deals with fundamental choices that define an organization’s internal operations...