That could not possibly happen

So you said we called you? And it said that we called you? Is this Shannon? When you look at your recent history, it… Well, I didn't call you, I don't know wh… Okay, I've gotten a phone call from this… You're having trouble Well, I don't know either, my phone rang… This is the exact same number that's cal… Okay, so what number came up on caller I… You've been on hold? Okay, but what is whis phone number? Well, I can assure you that no one in ou… You just called me a couple of minutes a… Umm, okay, you have records that we are…